Frequently Asked Questions
Everything you need to know about shopping with LTD Commodities.
What are your standard shipping rates and delivery times?
Standard shipping rates are calculated based on the total weight of your order and the delivery destination. Most orders are processed within 24-48 hours and typically arrive within 5-7 business days.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for home decor and furniture?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item in its original packaging for an exchange or a full refund, excluding shipping and handling fees.
Do you offer any buy-now-pay-later options?
Yes, we partner with several third-party payment providers to offer flexible installment plans. You can select these options at checkout to split your purchase into interest-free payments.
What should I do if my item arrives damaged or defective?
Please contact our customer service team immediately. We will arrange for a replacement to be sent to you at no additional cost or provide a full refund for the damaged merchandise.
Can I cancel or modify my order after it has been placed?
Because we strive to process orders quickly, there is a very short window to make changes. Please call our support line within one hour of placing your order to request any modifications or cancellations.